I’ve been somewhat critical towards Linden Lab were their overall approach to communications is concerned – although I’ve tried to temper my critiques with practical suggestions as to how things might be improved. I also hope that I’m not backward in coming forward to acknowledge those times when they do go out of their way to make the effort – such as with Oz standing front-and-centre regarding the recent TPV Policy changes.
However, when it comes to communications and impressions, the Lab is only one side of the coin. Whether we like it or not, we, as users can be as much to blame for the poor state of communications; we are quick and loud to anger when the Lab errs – or more particularly – is perceived to have erred, and we are equally slow to forgive.
I give emphasis to the concept of perception deliberately here. While there are times…
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