I have read a lot of comments in other forums and blogs to the effect that he really has to improve communication. While there is room for improvement, I really do not need to hear from the CEO more than a couple of times a year, broad statements about direction and philosophy are appropriate from the person whose job is the overall management of the business that is Linden Lab. We have gotten a steady stream of rather detailed information from the lead developers via the user group meetings, mostly passed to us by various bloggers. That this method of communication limits feedback is, I believe, intentional, the Lindens do not want to spend time fishing through comments from kibitzers and wackadoodles to find the constructive comments. They do, however read the most significant blogs.
I will suggest one form of communication LL is greatly under utilizing. A monthly email newsletter would get significant information to every resident, active and inactive. From Ebbe, a travelogue of places he has visited in SL, that alone would give us an ongoing assurance that he is trying to understand SL. From the various developers, a getting-to-know-us and what we are doing article revolving through the various departments would not only help keep people informed, but humanize what often seems like a distant ivory tower. From Torley, a did-you-know about some little appreciated point from one of his tutorials. A newsletter would have the advantage from LL’s point of view of being one way, so no inconvenient back-chatter.
Ebbe should NOT get the name Ebbe Linden! He is a newbie and as such is Ebbe(insert postscript) Resident! He can put whatever he wants in his display name. Of course he could change that policy. Hint – hint – hint.
The recent problems with the TOS can easily be fixed simply by incorporating the semi-official reassurances into the TOS so that they are “official”. This would be a big relief to the content creators, especially those who pay real world money for textures (many of those textures are not allowed for use in SL due to the most recent TOS)
Ebbe, you may wonder why I am so concerned with confidence building measures. When most people talk about communication what they want is reassurance that their world will be around into the foreseeable future. This confidence is important to you because the residents/customers/users ARE Second Life, Linden Lab merely provides the platform. You will quickly discover this in your explorations of our world.
Finally, Ebbe, I wish you good luck in your new job. Keep your eyes, ears and mind open. Don’t let the wackadoodles and doom-sayers discourage you.
Illegitimi non carborundum